SHIPPING POLICY

This Shipping Policy governs all orders placed on our website for mineral‑infused underwear, wire‑free bras, Tencel home tank tops and other inner tops. All transactions are denominated in USD. Please review the following shipping terms before completing your purchase.

Order Processing Time

After successful payment verification, all orders will be processed and shipped within 1‑3 business days. Business days exclude weekends. We do not offer expedited shipping options. Orders cannot be modified or cancelled once they have entered the shipping preparation phase.

Shipping Cost

Free shipping is provided for all products on our site. No additional shipping fees will be charged to your order.

Estimated Delivery Time

The estimated delivery time for all orders is 6‑12 business days from the date the package leaves our warehouse. Delivery timelines are estimated and not fully guaranteed. Delays may occur due to logistics fluctuations, customs procedures, or unforeseen circumstances out of our control.

Shipping Address Requirements

Please double‑check your shipping address during checkout. We cannot take responsibility for non‑delivery caused by incorrect, incomplete or outdated shipping information provided by customers. If you need to adjust address details, please reach out via our Contact Us page before your order is shipped. Address changes are not possible after dispatch.

Package Tracking

Once your order ships, relevant tracking information will be made available so you can monitor your package transit status. If you cannot locate your tracking details or encounter abnormal logistics updates, please submit your inquiry through the Contact Us page.

Lost or Missing Packages

In rare cases of lost or missing parcels, please notify our support team through the Contact Us page. Our team will conduct a logistics investigation according to your order information. We will follow standardized procedures to handle eligible issues.

Related Return and Refund Note

Our 60‑day return policy applies to eligible items. After returned goods are received and inspected, refunds will be processed within 5‑10 business days to your original payment method. Return shipping costs shall be borne by the customer.

Contact

For any shipping‑related questions, including order status, logistics concerns and other shipping inquiries, please go to our Contact Us page. Our contact email can be found on that page for further communication.