CUSTOMER SERVICE POLICY

Our customer service policy is built around delivering a pleasant, transparent and dependable shopping experience for all customers shopping for innerwear and loungewear. We are committed to supporting you throughout your entire purchasing journey, from browsing our mineral‑infused underwear, wire‑free bras, Tencel home tank tops and assorted inner tops, all the way through order fulfillment, delivery and after‑sales support.

Order Processing & Shipping

All orders are processed and shipped within 1‑3 business days upon successful payment confirmation. Every product on our website qualifies for free shipping. The estimated delivery window for all orders is 6‑12 business days. All monetary transactions on our website are completed in USD currency. We do not provide expedited shipping services. Once your order leaves our facility, delivery timelines are subject to logistics carrier conditions.

Return & Refund Service

We maintain a 60‑day return window for eligible merchandise. Items submitted for return must comply with our return eligibility requirements. After we receive, inspect and approve your returned goods, refunds will be completed within 5‑10 business days. The original payment method will receive your refund. Customers are responsible for following return guidance to ensure smooth return handling.

Product‑Related Support

If you encounter concerns regarding product fit, fabric features, material specifications or item conditions upon receipt, please submit your questions through our support channel. Our team can offer guidance on size selection, fabric care suggestions for Tencel and other innerwear materials, and clarification on product attributes for mineral‑infused underwear, wire‑free bras and loungewear pieces.

Communication Channel

For all customer service inquiries including order status, return requests, refund follow‑ups, product consultation and general feedback, please visit our Contact Us page. Our official contact email is located on the Contact Us page. We welcome your suggestions and concerns and aim to offer helpful responses for your shopping experience.

Service Commitment

We continuously optimize our customer service standards to match customer expectations for comfortable daily innerwear. Our team respects every customer’s shopping experience and strives to resolve reasonable service issues in an efficient manner.