REFUND POLICY

This Refund Policy applies to all purchases made on our innerwear and loungewear website, including mineral‑infused underwear, wire‑free bras, Tencel home tank tops and other inner tops. All transactions are processed in USD. Please read through this policy to understand our return and refund procedures before placing your order.

Eligibility for Returns

We offer a 60‑day return window from the date you receive your items. To qualify for return and refund, products must be in unused, unworn, original condition, with all original tags intact. Items that are damaged by improper use, washed, worn, altered or without original tags will not be accepted for return.

Our free‑shipping service covers the initial delivery of your order. Customers are responsible for return shipping costs for sending items back to our facility.

Order Processing & Pre‑Return Notes

All orders are shipped out within 1‑3 business days after payment confirmation, with an estimated delivery time of 6‑12 business days. Expedited shipping is not available on our platform. If your package encounters logistics delays, please submit your inquiry via our Contact Us page.

Please do not send returned merchandise without following our official return guidance. Unauthorized returns may result in processing delays or refusal of your refund application.

Refund Processing Timeline

Once we receive and complete inspection of your returned items, your refund request will be reviewed and approved. Approved refunds will be issued to your original payment method within 5‑10 business days.

Please note that the actual arrival time of funds may vary due to different payment institution processing cycles, which is beyond our control.

Circumstances That Do Not Qualify for Refund

• Products outside the 60‑day return period
• Worn, washed, stained, damaged or modified items
• Items without original tags and original packaging
• Orders partially or fully damaged caused by improper customer handling

Damaged or Incorrect Items

If you receive defective, damaged or incorrect merchandise, please get in touch with our support team through the Contact Us page promptly. You will need to provide relevant photos to show item conditions. Our team will guide you through the follow‑up handling process.

How to Contact Us for Refund‑Related Issues

For questions about return eligibility, return steps, refund status tracking and other refund‑related matters, please visit our Contact Us page. Our contact email is available on that page for you to submit your inquiries. We will respond to your service requests as soon as possible.