PRIVACY POLICY

This Privacy Policy outlines how we collect, use, store and protect your personal information when you browse, place orders and interact with our innerwear and loungewear website. We respect your personal privacy and take reasonable measures to safeguard all personal data you share with us during your shopping experience for mineral‑infused underwear, wire‑free bras, Tencel home tank tops and other inner tops.

Information We Collect

We collect necessary information you voluntarily provide when completing your purchase. This includes your full name, shipping address, contact information, and order‑related details required to process and deliver your orders. We may also gather non‑identifiable browsing data such as device type, page visit records, and website interaction statistics to understand user preferences and improve our website functions and product offerings.

We do not collect sensitive personal information unless you actively submit such information for order‑related or customer‑service purposes. All payment transactions are handled through secure third‑party payment processors. We do not store your complete credit card or payment account details on our website. All transactions are settled in USD.

How We Use Your Information

Your personal data is primarily used to process your orders, arrange shipment within 1‑3 business days, facilitate delivery, and manage return and refund procedures. We rely on your shipping details to arrange our free‑shipping service and ensure your items arrive within the estimated 6‑12 business‑day delivery timeframe. When you submit a return under our 60‑day return policy, your information helps us inspect returned goods and issue refunds within 5‑10 business days after approval.

We may use non‑personal browsing data to optimize website layout, adjust product displays, enhance user‑friendly performance, and develop better selections of innerwear and loungewear products. With your consent, we may send service‑related notifications regarding your order updates. We will not send unsolicited marketing messages without your permission.

Information Sharing and Disclosure

We will not sell, rent or trade your personal identifiable information to third parties for commercial purposes. We may share limited necessary information with trusted logistics and payment service providers solely for the completion of your order. These third parties are only permitted to use your data for assigned tasks and are obligated to protect your information.

We will disclose user information only when it is required to fulfill order services. No extra data will be released to external parties without your consent.

Data Security Protection

We adopt industry‑standard technical and operational safeguards to protect your personal information against unauthorized access, alteration, leakage or destruction. Our website maintains secure transmission channels for your submitted data. While we work hard to secure your information, no online transmission method can guarantee absolute security. You are also responsible for keeping your browsing and account access information confidential.

Your Rights

You hold the right to access, review, and request correction of your personal information stored with us. You may submit requests related to your personal data through our designated communication channel. For all privacy‑related questions, requests and feedback, please go to our Contact Us page, where you can find our contact email to reach our support team.

Updates to This Policy

We reserve the right to revise this Privacy Policy from time to time. Any adjustments will be published directly on this page of our website. Your continued use of our site after policy updates indicates your acceptance of the revised terms.